Job Description
Join Milwaukee's fastest-growing tech firm as an IT Support Trainee! Launch your career in technology with our comprehensive 6-month paid training program. Perfect for recent graduates and career changers passionate about solving technical challenges. Work alongside industry experts while supporting Fortune 500 clients across Wisconsin. Enjoy hybrid work options, full benefits, and a clear path to becoming a certified IT professional.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Deploy and configure desktop/laptop systems with Windows 11 and Microsoft 365
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Participate in cybersecurity awareness training and incident response drills
- Support office equipment including printers, scanners, and AV systems
- Learn and apply ITIL service management principles
Qualifications
- High school diploma or equivalent; A+ or Network+ certification preferred
- Basic understanding of Windows OS and networking concepts
- Strong problem-solving skills and customer service aptitude
- Ability to lift 30lbs and work in office/server environments
- Valid Wisconsin driver's license for occasional client site visits
- Excellent written and verbal communication skills
- Passion for continuous learning and technology trends