Job Description
Launch your IT career with TechSolutions Arlington! We're seeking motivated IT Support Trainees to join our dynamic team in Arlington, TX. Enjoy the flexibility of part-time hours while gaining hands-on experience in enterprise-level IT operations. Our comprehensive training program combines classroom learning with real-world troubleshooting, preparing you for a full-fledged role in just 6 months. Work alongside certified professionals in a collaborative environment that values work-life balance and professional growth.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with desktop/laptop setup, configuration, and maintenance
- Document incidents, resolutions, and knowledge base articles
- Participate in system monitoring and proactive maintenance tasks
- Collaborate with senior technicians on complex troubleshooting
- Support cybersecurity awareness initiatives and best practices
- Contribute to IT asset inventory and lifecycle management
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work flexible hours including some evenings/weekends
- Customer service mindset with patience and empathy
- Willingness to pursue CompTIA A+ or equivalent certification