Job Description
Join TechNova Solutions as an IT Support Trainee and kickstart your career in technology! We provide all necessary equipment including laptops, tools, and software—no need to bring your own. Our comprehensive 6-month training program combines hands-on experience with mentorship from industry experts. You'll gain real-world skills in network administration, system troubleshooting, and cybersecurity while supporting our diverse client base in Buffalo's thriving tech sector.
This full-time position offers competitive compensation, health benefits, and growth opportunities into junior IT specialist roles. Perfect for recent graduates or career changers passionate about technology. Transform your potential into expertise with our structured development path and collaborative team environment.
Responsibilities
- Diagnose and resolve hardware/software issues for clients using provided diagnostic tools
- Install, configure, and maintain computer systems, networks, and peripherals
- Document technical procedures and create knowledge base articles
- Provide remote and on-site technical support to end-users
- Assist with cybersecurity protocols and data backup procedures
- Collaborate with senior engineers on complex infrastructure projects
- Participate in ongoing training modules to advance technical skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of computer hardware, networks, and operating systems
- Strong problem-solving abilities and customer service orientation
- Willingness to learn through hands-on training and mentorship
- Valid driver's license for occasional client site visits
- Ability to lift up to 25 lbs for equipment handling
- CompTIA A+ certification a plus (training provided)
- Proficiency in Microsoft Office suite and basic troubleshooting tools