Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing talent through hands-on training and mentorship. This full-time position offers a comprehensive introduction to IT infrastructure, network administration, and customer service excellence. You'll work alongside industry experts in a collaborative environment designed for growth. Our Oakland headquarters features state-of-the-art facilities and a culture that values innovation and continuous learning. This is your opportunity to build foundational skills while making a real impact on our organization's digital ecosystem.
Responsibilities
- Provide first-line technical support to employees via phone, email, and in-person requests
- Install, configure, and troubleshoot hardware and software systems
- Document technical issues and resolutions using ticketing systems
- Assist with network maintenance, security updates, and system backups
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
- Participate in 24/7 on-call rotation (rotational schedule)
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service orientation
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
- Passion for technology and eagerness to learn