Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service. This immersive 6-month program combines hands-on training with mentorship from industry experts, equipping you with real-world skills in system administration, network troubleshooting, and cybersecurity fundamentals. Enjoy a collaborative work environment, competitive benefits, and clear pathways to permanent roles upon successful completion. Transform your technical aptitude into a rewarding career with Pittsburgh's leading tech innovator!
Responsibilities
- Provide Tier 1 technical support to employees via ticketing systems, chat, and phone
- Install, configure, and maintain hardware (laptops, printers, peripherals)
- Assist with OS deployments, software updates, and security patch management
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Participate in weekly training sessions covering cloud services and virtualization
- Support AV equipment setup for meetings and events
Qualifications
- High school diploma or equivalent; technical certifications (CompTIA A+, Google IT) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong customer service orientation and excellent communication skills
- Ability to troubleshoot hardware/software issues logically and methodically
- Proficiency with Microsoft Office 365 and ticketing systems (e.g., Jira, ServiceNow)
- Valid driver's license and reliable transportation
- US citizenship or permanent residency required