Job Description
Join our dynamic IT team and make an immediate impact! Pacific Tech Solutions is seeking a Help Desk Support Specialist to deliver exceptional technical assistance to our Honolulu-based clients. This is your opportunity to launch your IT career tomorrow in Hawaii's vibrant tech hub. We offer competitive compensation, comprehensive benefits, and a supportive environment where your growth is prioritized. Start Tomorrow! No extensive experience required – we provide all necessary training.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for Windows/macOS systems
- Manage ticketing systems with SLA adherence and documentation
- Deploy and configure workstations, peripherals, and network equipment
- Collaborate with senior engineers on complex escalations
- Conduct user training on software and security protocols
- Monitor system health and proactively address performance issues
Qualifications
- High school diploma or equivalent; IT certifications (CompTIA A+, Google IT Support) preferred
- 1-2 years of customer service or technical support experience
- Proficiency in Windows OS, Microsoft Office 365, and basic networking
- Strong problem-solving skills with analytical thinking
- Excellent communication and active listening abilities
- Ability to work flexible shifts including occasional weekends
- Valid Hawaii driver's license for occasional on-site visits