Job Description
Join our award-winning IT team in Columbus as a Support Trainee and accelerate your career in high-demand technology! We offer industry-leading compensation, comprehensive paid training, and a clear path to senior roles. Work with cutting-edge infrastructure while supporting Fortune 500 clients in a collaborative, growth-focused environment. Our trainees receive mentorship from certified engineers and exclusive certifications – no experience required!
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote desktop for 500+ users
- Install, configure, and troubleshoot Windows/macOS hardware and software
- Manage Active Directory, cloud services (Azure/O365), and network infrastructure
- Document incidents, resolutions, and processes in ITSM systems
- Collaborate with senior engineers on complex system migrations
- Participate in 24/7 on-call rotation after training completion
Qualifications
- Associate's degree in IT or equivalent experience (certs acceptable)
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Customer service mindset with problem-solving aptitude
- Ability to lift 30lbs for hardware deployments
- Valid driver's license for occasional site visits
- CompTIA A+ or Network+ preferred (training provided if needed)