Job Description
Join our award-winning IT team in Austin as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to 500+ employees. Enjoy a modern workspace, competitive benefits, and opportunities for career growth in Austin's vibrant tech scene. Apply today to become part of a company that invests in its people!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Troubleshoot hardware/software issues including Windows OS, Microsoft 365, and cloud applications
- Manage service tickets in Jira/ServiceNow with SLA adherence
- Deploy and configure new workstations/peripherals
- Document solutions in knowledge base for team reference
- Collaborate with network/infrastructure teams on complex issues
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, VPN, and endpoint management
- Strong diagnostic skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ITSM tools (Jira/ServiceNow preferred)
- Ability to lift 30lbs for equipment deployment