Job Description
Launch your IT career with Seattle's premier tech innovator! TechForward Solutions is seeking ambitious IT Support Trainees to join our elite team in the heart of downtown. This premium entry-level role offers comprehensive training, mentorship from industry experts, and a clear pathway to senior positions. Enjoy competitive compensation, full benefits, and exposure to cutting-edge enterprise infrastructure in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers with technical aptitude and drive.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, and peripherals
- Provide Tier 1/2 technical support via phone, chat, and in-person for 500+ employees
- Document IT incidents, resolutions, and asset inventory in ServiceNow and Jira
- Collaborate with network and security teams on system monitoring and patch management
- Train end-users on new technologies and security best practices
- Participate in 24/7 on-call rotation (1 week/month) after 6-month training period
- Support cloud migration projects including Azure and O365 implementations
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience (CompTIA A+ preferred)
- Strong troubleshooting skills in Windows/macOS environments
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Excellent customer service and communication abilities
- Basic scripting knowledge (PowerShell/Bash) or willingness to learn
- Ability to lift 30lbs and work flexible hours including occasional weekends
- Valid driver's license for occasional off-site equipment pickups
- 1+ year customer service or help desk experience (internships acceptable)