Job Description
Join our dynamic IT team at Pacific Tech Solutions and launch your career in technology! As Honolulu's leading tech services provider, we're seeking motivated individuals to grow into skilled IT professionals through our comprehensive training program. You'll gain hands-on experience with cutting-edge systems while supporting Hawaii's thriving business community. Enjoy competitive benefits, mentorship from industry experts, and a clear path to advancement in one of America's most vibrant tech hubs.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior engineers on complex system implementations
- Participate in regular training sessions to build technical expertise
- Support office AV equipment and video conferencing systems
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work in various office environments
- Valid Hawaii driver's license and reliable transportation
- CompTIA A+ certification or willingness to obtain within 6 months
- Pass background check and drug screening