Job Description
Launch your IT career with our comprehensive paid training program! TechAdvance Solutions in sunny St. Petersburg, FL is seeking motivated IT Support Trainees to join our growing team. No prior experience required – we provide everything you need to succeed. You'll receive hands-on training in network administration, cloud services, cybersecurity, and customer support while working alongside industry experts. This full-time position offers clear career progression paths to roles like Systems Administrator or DevOps Engineer. Enjoy competitive pay, comprehensive benefits, and a supportive learning environment in Florida's tech hub.
Responsibilities
- Complete 12-week paid training program covering IT fundamentals and advanced technologies
- Provide tier-1 technical support to internal and external clients via phone, email, and chat
- Diagnose and resolve hardware/software issues including Windows/Linux systems and network connectivity
- Document all troubleshooting steps and solutions in our IT service management system
- Collaborate with senior engineers on complex projects and system implementations
- Participate in rotating on-call support duties after training completion
- Contribute to knowledge base creation and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong problem-solving skills and logical thinking ability
- Excellent communication skills and customer service mindset
- Willingness to obtain CompTIA A+ certification during training period
- Ability to lift 30 lbs for equipment handling tasks
- Valid Florida driver's license (for occasional site visits)
- Pass background check and drug screening