Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals to gain hands-on experience in enterprise IT infrastructure, troubleshooting, and user support. This comprehensive 6-month program combines classroom training with real-world projects under mentorship of certified engineers. Perfect for recent graduates or career changers passionate about technology.
Responsibilities
- Provide first-tier technical support via phone, email, and in-person for 500+ users
- Install, configure, and maintain hardware/software systems including Windows 10/11
- Document incidents, resolutions, and knowledge base articles in ITSM platform
- Collaborate with senior engineers on network security protocols and compliance
- Participate in hardware refresh cycles and asset management processes
- Support cloud services (O365, Azure) and mobile device management
- Complete monthly training modules and certification prep
Qualifications
- High school diploma or GED; CompTIA A+ certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with attention to detail
- Excellent written/verbal communication abilities
- Ability to lift 30lbs and work in varied environments
- Valid California driver's license (required for site visits)
- Pass background check and pre-employment drug screen