Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. This immediate hire position offers comprehensive training, mentorship from industry experts, and a clear path to career advancement. Enjoy a collaborative work environment, competitive benefits, and opportunities to grow your skills in network administration, cybersecurity, and cloud technologies. Perfect for recent graduates or career changers looking to enter the thriving tech sector.
Responsibilities
- Diagnose and resolve hardware/software issues for internal and external clients
- Install, configure, and maintain desktop/laptop systems and peripherals
- Provide first-level support via phone, email, and remote assistance
- Document technical issues and solutions using ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cybersecurity awareness training and best practices
- Support network administration tasks including VPN setup and user management
- Assist with system updates, patch management, and asset inventory
Qualifications
- High school diploma or equivalent (A+/Network+ certification preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong troubleshooting and analytical skills
- Excellent communication and customer service abilities
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology trends
- Ability to lift up to 30 lbs for equipment handling