Job Description
Are you ready to launch your career in Information Technology?
InnovateTech Solutions is looking for a dedicated IT Support Trainee to join our growing team in Anaheim, CA. We pride ourselves on offering a flexible hours work environment that empowers our employees to learn, grow, and excel without compromising their work-life balance.
As an IT Support Trainee, you will receive comprehensive training and mentorship from senior engineers. You will gain hands-on experience in troubleshooting, system administration, and customer service, setting the foundation for a successful career in tech.
Why Join Us?
- Flexible schedule designed for your lifestyle.
- On-the-job training with industry experts.
- Opportunity for rapid career advancement.
- Modern office environment in the heart of Anaheim.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues including printers, laptops, and network connectivity.
- Assist in the deployment, imaging, and configuration of new workstations and mobile devices.
- Maintain accurate and up-to-date records of all helpdesk tickets and issues in the ticketing system.
- Collaborate with the IT team to implement IT best practices and improve service delivery.
- Conduct basic system maintenance and perform routine hardware checks.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Familiarity with Windows and macOS operating systems.
- Basic understanding of networking concepts (LAN, WAN, Wi-Fi).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- A self-starter attitude with a passion for learning new technologies.