Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals ready to dive into hands-on technical support with immediate hiring. This role offers comprehensive training in network administration, system troubleshooting, and customer service excellence. Work with cutting-edge technology in a collaborative environment where your growth is prioritized. Perfect for recent graduates or career changers passionate about tech!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support to staff
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and system updates
- Collaborate with senior IT staff on complex technical projects
- Train users on new software and system functionalities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ certification or equivalent experience
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional off-site support
- Passion for continuous learning in IT technologies