Job Description
Join Alaska's premier IT support team and kickstart your career with an exclusive $3,000 sign-on bonus! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our Anchorage-based clients. As the first point of contact, you'll resolve hardware/software issues, maintain system integrity, and ensure seamless digital experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Alaska's thriving tech sector.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS environments
- Manage ticket systems with SLA adherence and documentation best practices
- Deploy and configure hardware/software assets across enterprise networks
- Provide remote and on-site support for 150+ end users
- Collaborate with network security teams on vulnerability remediation
- Develop user training materials and conduct system workshops
- Maintain asset inventory and license compliance documentation
Qualifications
- 3+ years of technical support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent industry credentials
- Proficiency in ServiceNow, Jira, or similar ticketing systems
- Strong knowledge of Active Directory, Office 365, and cloud infrastructure
- Excellent communication skills with ability to translate technical concepts
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to lift 30 lbs for equipment maintenance tasks