Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide critical technical support to our growing client base. This immediate-hire position offers comprehensive training and a clear path to becoming a fully-fledged IT Specialist. Enjoy competitive benefits, mentorship from industry experts, and the opportunity to work with cutting-edge technology in a fast-paced environment.
Why join us?
- Immediate start date - no waiting!
- Structured 6-month training program
- Career advancement opportunities
- Competitive compensation package
- Modern, collaborative workspace
Responsibilities
- Provide frontline technical support via phone, email, and in-person for hardware/software issues
- Diagnose and resolve network connectivity problems, printer issues, and application errors
- Install and configure operating systems, software, and peripheral devicesMaintain accurate documentation of incidents, resolutions, and asset inventory
- Collaborate with senior technicians on complex troubleshooting cases
- Conduct user training on IT systems and best practices
- Participate in proactive system monitoring and maintenance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware and software concepts
- Strong problem-solving and analytical skills
- Excellent verbal and written communication abilities
- Customer service-oriented mindset
- Ability to work independently and as part of a team
- Willingness to obtain industry certifications (CompTIA A+ preferred)
- Valid driver's license (for occasional site visits)