Job Description
Join TechCare Solutions Inc. as a Help Desk Specialist and enjoy the financial flexibility of weekly pay! We're seeking a tech-savvy professional to deliver exceptional IT support to our diverse client base in Anaheim. This role offers immediate compensation opportunities and a dynamic environment where your problem-solving skills shine. Bring your expertise in troubleshooting and customer service to a company that values your contributions and rewards your performance.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and chat support
- Document all IT incidents and solutions using ticketing systems
- Install and configure new equipment and software per company standards
- Train end-users on system functionality and best practices
- Collaborate with IT teams to escalate complex technical issues
- Maintain accurate asset inventory and software licensing records
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- Proficiency in Windows OS, Microsoft Office Suite, and Active Directory
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- CompTIA A+ certification or equivalent technical training
- Ability to prioritize tasks in a fast-paced environment
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Valid California driver's license for occasional on-site visits