Job Description
Launch your IT career with TechNexus Solutions! We're seeking motivated IT Support Trainees for our remote-friendly program based in Houston, TX. Join our dynamic team to gain hands-on experience in enterprise-level IT infrastructure, cloud systems, and cybersecurity protocols. This 6-month accelerated training program combines virtual mentorship with in-person workshops at our Houston hub, preparing you for full-time IT support roles. Enjoy competitive compensation, flexible remote work options, and dedicated career coaching.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Manage helpdesk tickets using ServiceNow and Jira platforms
- Deploy and configure Windows 10/11 workstations and network devices
- Implement cybersecurity best practices including MFA protocols
- Document technical procedures in knowledge base systems
- Collaborate with senior engineers on cloud migration projects
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent; college degree preferred
- CompTIA A+ or Network+ certification (or willingness to obtain)
- Basic understanding of TCP/IP, DNS, and Active Directory
- Experience with ticketing systems and remote desktop tools
- Strong troubleshooting and communication skills
- Ability to work independently with minimal supervision
- Valid Texas driver's license (for occasional on-site visits)