Job Description
Join our award-winning IT support team in Las Vegas and become the hero of our daily operations! Nevada Tech Solutions is urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. In this critical role, you'll be the first point of contact for resolving hardware, software, and network issues with speed and professionalism. We offer competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of the Vegas tech scene. If you thrive in fast-paced settings and love turning technical challenges into satisfied users, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve system malfunctions, including Windows OS, macOS, Microsoft 365, and enterprise applications
- Document all interactions and resolutions using ITSM software (ServiceNow/Jira)
- Collaborate with senior engineers to escalate complex issues and implement solutions
- Manage user accounts, permissions, and access controls across Active Directory
- Conduct new employee onboarding for IT systems and equipment
- Monitor system performance and proactively address potential security risks
Qualifications
- 2+ years of experience in technical support or help desk environment
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Proficiency in Windows 10/11, macOS, Microsoft 365, and remote desktop tools
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems and ITIL best practices
- Excellent communication skills and customer service aptitude
- Ability to prioritize tasks in high-pressure situations
- Valid driver's license and reliable transportation