Job Description
Join our dynamic IT team as a Trainee and kickstart your career in technology! TechCorp Solutions is seeking motivated individuals to provide exceptional technical support while learning industry best practices. You'll work alongside certified professionals in a collaborative environment, gaining hands-on experience with enterprise systems, network infrastructure, and customer service excellence. This comprehensive training program includes mentorship, certification prep, and rotational exposure to different IT domains. If you're passionate about technology and eager to grow your skills, this is your opportunity to launch a rewarding career in Denver's thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via ticketing systems
- Document troubleshooting procedures and knowledge base articles
- Assist with network infrastructure monitoring and basic maintenance
- Collaborate with senior engineers on complex technical projects
- Participate in cross-departmental IT initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware/software problems logically
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid driver's license for occasional on-site visits
- Proficiency with Microsoft Office Suite
- Ability to lift 30 lbs for equipment handling