Job Description
Launch your IT career with NexusTech Solutions! We're seeking ambitious IT Support Trainees to join our award-winning team in Chicago. This direct-hire opportunity includes comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. You'll work alongside senior engineers on real-world projects while earning competitive pay and full benefits. Perfect for recent graduates or career changers with technical aptitude. Our mentorship program ensures rapid skill development with clear pathways to senior roles. Apply today to start your journey in Chicago's thriving tech scene!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop hardware and software
- Monitor network performance and resolve connectivity issues
- Document technical procedures and create knowledge base articles
- Assist in cybersecurity protocols and access management
- Collaborate with cross-functional teams on IT infrastructure projects
- Participate in ongoing technical training and certification programs
Qualifications
- High school diploma with 1+ years technical experience or relevant degree
- Proficiency in Windows OS, Microsoft Office Suite, and basic networking
- Strong troubleshooting skills and analytical mindset
- Excellent written/verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties
- Passion for continuous learning and technology trends