Job Description
Are you ready to launch your career in Information Technology? Join a dynamic team in Atlanta, GA, as an IT Support Trainee. We are looking for driven individuals eager to learn, grow, and master the art of technical support in a fast-paced corporate environment. Start tomorrow and pave your way to a successful IT career.
Why Apply?
- Immediate Start: Begin your professional journey immediately upon hiring.
- Mentorship: Learn directly from senior engineers and tech leads.
- Career Growth: Clear pathway to become a Systems Administrator or Network Engineer.
We are seeking a self-motivated individual who thrives in a collaborative environment and has a passion for solving complex technical puzzles.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and ticketing systems.
- Install, configure, and troubleshoot hardware (laptops, printers) and software applications.
- Assist in maintaining and updating the company’s computer inventory and asset management system.
- Diagnose and resolve network connectivity issues and security access problems.
- Collaborate with senior IT staff to implement new IT policies and security protocols.
- Conduct onboarding sessions for new hires regarding IT best practices and software usage.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology, Computer Science, or related field preferred.
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and the ability to troubleshoot technical issues under pressure.
- Excellent verbal and written communication skills with a focus on customer service.
- Eagerness to learn new technologies and obtain industry certifications (CompTIA A+ preferred but not required).