Job Description
Launch your IT career with TechSolutions Inc.'s prestigious IT Support Trainee program in Baltimore! We're seeking motivated individuals to join our dynamic team and gain hands-on experience in enterprise-level IT operations. Our comprehensive 6-month training curriculum covers network administration, cybersecurity fundamentals, cloud technologies, and helpdesk protocols. You'll work alongside industry-certified mentors while supporting Fortune 500 clients in the Baltimore metro area. This is your gateway to a high-growth IT career with competitive benefits, certification vouchers, and potential full-time conversion.
Responsibilities
- Deploy and configure hardware/software systems including workstations, servers, and network devices
- Provide tier-1 technical support for end-users via ticketing systems and remote assistance
- Monitor system health using tools like SolarWinds and Nagios for proactive issue resolution
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with senior engineers on infrastructure projects including Azure/AWS deployments
- Participate in security audits and compliance initiatives (NIST, HIPAA)
- Support office technology including AV systems, VoIP, and IoT devices
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Customer service mindset with strong problem-solving abilities
- Ability to lift 30lbs and work flexible hours including occasional on-call duties
- Valid driver's license and reliable transportation for client site visits
- Experience with ticketing systems (ServiceNow, Jira) a plus
- Passion for technology and commitment to continuous learning
- US citizenship or permanent residency required for government contracts