Job Description
Join NexusTech Solutions as an IT Support Trainee and accelerate your career in one of California's fastest-growing tech hubs! Our comprehensive 12-month program combines hands-on experience with industry certifications, offering a competitive salary and full benefits while you learn. Work alongside senior engineers in our state-of-the-art Santa Ana facility, gaining exposure to cloud infrastructure, cybersecurity protocols, and enterprise systems. This rare entry-level opportunity provides paid training in CompTIA A+, Microsoft Azure, and ITIL frameworks, with guaranteed progression to full IT Specialist status upon completion. We're seeking motivated individuals ready to transform their passion for technology into a high-paying career.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including desktops, servers, and network devices
- Provide Tier 1/2 technical support to 500+ employees via ticketing systems, chat, and remote assistance
- Assist with cybersecurity initiatives including vulnerability scanning and access management
- Document IT procedures and maintain asset management databases
- Collaborate with cross-functional teams on system migrations and infrastructure upgrades
- Participate in 24/7 on-call rotation (1 week/month) with overtime compensation
- Complete monthly certification training modules and skill assessments
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience (A+ certification a plus)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving abilities with attention to detail
- Excellent written/verbal communication skills
- Ability to lift 30 lbs and work flexible hours including occasional weekends
- Valid driver's license and reliable transportation for on-site visits
- Passion for continuous learning and technology innovation
- US citizenship or permanent residency required