Job Description
Launch your IT career with our elite IT Support Trainee program in Los Angeles! Join TechSolutions Inc., a leading tech innovator, and receive hands-on training in cutting-edge technologies. This immersive 6-month program combines mentorship, certification prep, and real-world experience to transform you into a confident IT professional. Work alongside industry experts in a dynamic, collaborative environment designed for growth. Perfect for recent graduates and career-changers passionate about technology. Benefits include: Competitive salary, health insurance, 401(k) matching, and paid certifications.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with device setup, configuration, and maintenance
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex troubleshooting
- Participate in cybersecurity awareness initiatives
- Support end-users through ticketing systems and live channels
- Complete weekly training modules and certification milestones
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS and networking fundamentals
- Strong problem-solving and customer service aptitude
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- CompTIA A+ certification (or willingness to obtain)
- Proficiency in English communication (written/spoken)