Job Description
Launch your IT career with TechSolutions Pro – Orlando's premier technology partner! We're seeking passionate IT Support Trainees to join our award-winning team in a high-paying, growth-oriented role. This comprehensive 6-month program combines hands-on training with mentorship from senior engineers, accelerating your journey to becoming a certified IT professional.
What You'll Gain:
- Industry-leading compensation ($45k-$55k)
- Microsoft/Cisco certification sponsorship
- Guaranteed full-time position post-training
- Equity in a rapidly scaling tech firm
- Cutting-edge hardware/software exposure
Transform your passion for technology into a lucrative career while supporting Fortune 500 clients from our Orlando headquarters.
Responsibilities
- Deliver Tier 1/2 technical support for 500+ users across diverse industries
- Diagnose and resolve Windows/Linux system issues remotely and on-site
- Manage Active Directory, VPN, and cloud infrastructure (AWS/Azure)
- Document SOPs and knowledge base articles for internal use
- Collaborate with senior engineers on enterprise projects
- Participate in 24/7 on-call rotation (1 week/month)
- Maintain 99.9% SLA compliance for client systems
Qualifications
- Associate's degree in IT or CompTIA A+ certification
- 2+ years help desk experience or relevant internship
- Proficiency in PowerShell, Active Directory, and networking fundamentals
- Experience with ticketing systems (ServiceNow/Jira)
- Valid driver's license for occasional on-site visits
- Ability to lift 40lbs for equipment deployments
- CompTIA Security+ preferred