Job Description
Launch your IT career with TechSprint Solutions! We're seeking motivated IT Support Trainees in Baltimore, MD, with all necessary equipment provided. Join our dynamic team to gain hands-on experience in enterprise-level IT infrastructure while receiving industry-leading training and mentorship. This role offers a clear path to full-time employment for high performers. If you're passionate about technology and eager to grow in a supportive environment, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues using company-provided equipment
- Deploy and configure desktop/laptop systems across enterprise environments
- Support network infrastructure including switches, routers, and firewalls
- Document technical processes and maintain service desk ticket systems
- Collaborate with senior engineers on complex technical escalations
- Participate in rotational training across IT domains (security, cloud, systems)
- Provide Tier 1 user support via phone, chat, and in-person
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and customer service aptitude
- Ability to lift 25 lbs for equipment handling
- Valid driver's license for occasional off-site support
- Pass background check and drug screening
- Enrollment in IT certification program a plus
- 0-2 years of technical support experience