Job Description
Are you a problem-solver passionate about technology? Apex Technology Partners is seeking a dedicated IT Support Specialist to join our dynamic team in Washington, DC. In this role, you will be the front line of defense for our internal users, ensuring seamless technology operations and high levels of user satisfaction.
We offer a competitive benefits package, including health insurance, 401(k) matching, and flexible remote work options. If you are looking to advance your career in a stable and innovative environment, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, PCs, laptops, and peripherals.
- Manage and maintain the inventory of IT assets and monitor license compliance.
- Configure and deploy new workstations and software applications.
- Collaborate with the IT infrastructure team to improve system performance and security.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2-3 years of experience in IT support or help desk roles.
- Strong knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Familiarity with Active Directory, networking basics, and troubleshooting protocols.
- Excellent communication skills and a customer-centric attitude.