Job Description
Are you a tech-savvy problem solver looking to make an impact? Apex Technology Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in Virginia Beach, VA. We are a forward-thinking organization committed to providing top-tier technical assistance and infrastructure support to our clients and employees.
In this role, you will be the first point of contact for technical issues, ensuring seamless operations and high employee satisfaction. If you have a passion for technology and a knack for solving complex problems, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model offering flexibility and work-life balance.
- Opportunities for professional development and certification reimbursement.
- A collaborative and inclusive company culture.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical support via phone, email, and in-person for hardware, software, and network issues.
- Ticket Management: Log, track, and resolve IT support tickets efficiently using our ServiceNow system.
- Hardware & Software Deployment: Assist in the installation, configuration, and maintenance of workstations, laptops, printers, and mobile devices.
- Network Troubleshooting: Diagnose and resolve connectivity issues, VPN access problems, and local area network (LAN) concerns.
- User Training: Conduct training sessions and create documentation to empower users with self-service capabilities.
- Security Compliance: Ensure all devices and users adhere to company security policies and data protection standards.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (e.g., CompTIA A+, Network+).
- Experience: 2+ years of experience in IT support, Help Desk, or a related technical role.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office 365, Active Directory, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot and resolve technical issues with a high degree of accuracy.
- Availability: Ability to work occasional evenings or weekends during peak periods.