Job Description
Are you a tech-savvy problem solver looking to make an impact in the heart of Virginia Beach? TechHorizon Solutions is seeking a dynamic IT Support Specialist to join our rapidly growing team. In this role, you will be the frontline of our technical excellence, ensuring our employees have the tools and support they need to succeed in a fast-paced digital environment.
We pride ourselves on a collaborative culture where innovation meets practicality. As part of our IT department, you will have the opportunity to work with cutting-edge technologies while mentoring junior staff and streamlining our support processes.
Why join us?
- Competitive salary and comprehensive benefits package.
- Flexible work schedule and hybrid work options.
- Professional development and certification reimbursement.
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools to over 200 employees.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Manage and maintain the IT asset inventory, ensuring accurate tracking of all equipment.
- Assist in the deployment and configuration of new workstations and operating systems.
- Monitor system performance and security to ensure minimal downtime and maximum productivity.
- Document all technical issues, resolutions, and procedures in our ticketing system.
- Collaborate with vendors to manage service contracts and hardware procurement.
Qualifications:
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ Certification or similar IT certification is highly preferred.
- Minimum of 2 years of experience in Help Desk or IT Support roles.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Excellent troubleshooting skills and a logical approach to problem-solving.
- Exceptional communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team.
Ready to take your IT career to the next level? Apply today to join TechHorizon Solutions!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools to over 200 employees.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Manage and maintain the IT asset inventory, ensuring accurate tracking of all equipment.
- Assist in the deployment and configuration of new workstations and operating systems.
- Monitor system performance and security to ensure minimal downtime and maximum productivity.
- Document all technical issues, resolutions, and procedures in our ticketing system.
- Collaborate with vendors to manage service contracts and hardware procurement.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ Certification or similar IT certification is highly preferred.
- Minimum of 2 years of experience in Help Desk or IT Support roles.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Excellent troubleshooting skills and a logical approach to problem-solving.
- Exceptional communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team.