Job Description
Are you a tech-savvy problem solver looking for an exciting opportunity? Apex Tech Solutions is urgently hiring an IT Support Specialist to join our dynamic team in Los Angeles. We are looking for a dedicated professional to ensure our infrastructure runs smoothly and our employees are supported.
As an IT Support Specialist, you will be the first point of contact for our internal users, resolving technical issues efficiently and ensuring high system uptime. If you thrive in a fast-paced environment and want to advance your career in a top-tier organization, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and maintain user accounts, permissions, and security protocols.
- Install, configure, and troubleshoot operating systems and peripherals.
- Assist in the deployment of new hardware and software updates across the organization.
- Document all incidents and resolutions in the ticketing system.
Qualifications
- Associate’s degree in Computer Science, IT, or related field (or equivalent experience).
- Certification in CompTIA A+ or Network+ is highly preferred.
- Proven experience in IT support or a help desk environment.
- Strong knowledge of Windows and macOS operating systems.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication abilities.
- Ability to work flexible hours, including occasional evenings or weekends.