Job Description
Are you a technical problem solver looking for an immediate opportunity to join a dynamic team? Apex Systems is urgently hiring a skilled IT Support Specialist to join our team in Denver, Colorado. We are seeking a dedicated professional who can manage technical issues efficiently and provide top-tier support to our internal workforce.
In this role, you will serve as the first line of defense for our IT infrastructure, ensuring business continuity and employee productivity. If you are ready to hit the ground running and thrive in a fast-paced environment, we want to hear from you today.
Responsibilities
- Tier 1 & 2 Support: Troubleshoot and resolve hardware, software, and network issues for employees via phone, email, and ticketing systems.
- Hardware Management: Install, configure, and maintain desktop computers, laptops, printers, and peripherals.
- Network Administration: Assist in the setup and troubleshooting of local area networks (LAN) and Wi-Fi connectivity.
- Incident Management: Log, track, and manage IT service requests and incidents using ITSM tools like Jira or ServiceNow.
- User Training: Conduct onboarding sessions and provide training on new software tools and security protocols.
- Security Compliance: Ensure all devices comply with company security policies and assist in password resets and access management.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Experience: 1-3 years of professional IT support or Help Desk experience.
- Technical Skills: Proficiency in Windows 10/11, MS Office Suite, and basic knowledge of Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proactive approach to troubleshooting.