Job Description
We're urgently seeking a proactive IT Support Specialist to join our dynamic team in New York City. In this critical role, you'll be the first point of contact for resolving technical issues, ensuring seamless operations across our organization. If you're passionate about technology and thrive in fast-paced environments, we want to hear from you immediately!
Why Join Us?
• Competitive salary with performance bonuses
• Comprehensive health benefits package
• Opportunities for professional growth in a tech-forward company
• Hybrid work model with flexible scheduling
• Cutting-edge tools and resources
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/GCP)
- Implement cybersecurity protocols including endpoint protection and VPN management
- Deploy and maintain network equipment (routers, switches, firewalls)
- Create and document technical procedures and knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Support audiovisual systems for hybrid meetings and events
- Provide onboarding/offboarding support for all employees
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of Microsoft 365 and cloud services (O365, Azure)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent written and verbal communication skills
- Ability to work independently and prioritize critical incidents
- Bachelor's degree in IT or related field preferred