Job Description
Are you a technical troubleshooter looking to make an impact in a major tech hub?
Apex Technical Services is urgently hiring a dedicated IT Support Specialist to join our growing team in Boston, MA. If you have a passion for solving complex problems and ensuring seamless connectivity for our workforce, this is the opportunity for you.
We offer a competitive benefits package, a collaborative work environment, and the chance to work with cutting-edge technology. Don't miss out on this urgent opening!
Responsibilities
- Provide high-level technical support and troubleshooting for hardware, software, and network issues.
- Manage user accounts, permissions, and security access within Active Directory.
- Deploy and configure workstations, laptops, and mobile devices using mobile device management (MDM) tools.
- Monitor system performance and respond to critical IT incidents with a focus on uptime.
- Collaborate with vendors and third-party service providers to resolve escalated technical issues.
- Conduct regular IT health checks and software updates to maintain system integrity.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).
- Minimum of 3 years of experience in IT support, help desk, or a related technical role.
- Certification such as CompTIA A+, Network+, or Microsoft 365 Certified is highly desirable.
- Strong knowledge of Windows 10/11, macOS, and Microsoft Office 365.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work flexible hours, including some evenings or weekends as needed.