Job Description
Join Our Elite IT Team in Omaha, NE
We are urgently hiring an experienced and passionate IT Support Specialist to join Apex Tech Systems. In this pivotal role, you will be the technical guardian of our operations, ensuring our employees have the tools they need to succeed.
At Apex, we pride ourselves on innovation and employee growth. This is not just a job; it is an opportunity to build a robust career in a modern, high-tech environment.
What You Will Do:
- Act as the primary point of contact for Tier 1 and Tier 2 IT support via phone, email, and in-person.
- Install, configure, and troubleshoot hardware, software, and network peripherals.
- Manage user accounts, permissions, and security protocols within Active Directory.
- Ensure data integrity through regular system backups and maintenance.
- Collaborate with the cybersecurity team to mitigate risks and maintain compliance.
- Provide exceptional customer service by translating technical jargon into clear, actionable advice.
Responsibilities
- Diagnose and resolve complex hardware and software issues for end-users in a timely manner.
- Manage and maintain the internal ticketing system (e.g., Jira, ServiceNow) to ensure high service levels.
- Deploy and configure new workstations, mobile devices, and peripherals.
- Collaborate with the cybersecurity team to implement and monitor security protocols.
- Conduct regular system backups and disaster recovery drills.
- Provide tier-two support and escalate complex issues to senior engineers when necessary.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Professional certification such as CompTIA A+, Network+, or Security+ is highly preferred.
- Minimum of 2 years of experience in Help Desk or IT Support roles.
- Strong working knowledge of Windows 10/11, Active Directory, and Office 365.
- Exceptional problem-solving skills and the ability to explain technical concepts to non-technical staff.
- Ability to work both independently and as part of a cross-functional team.