Job Description
Join our dynamic IT team in Colorado Springs and become the backbone of our digital infrastructure! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to 150+ employees across multiple locations. This is your opportunity to work with cutting-edge technologies in a fast-paced environment while making an immediate impact. Immediate start available for qualified candidates!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and system permissions
- Deploy and maintain Windows 10/11 workstations and macOS devices
- Implement cybersecurity best practices including VPN and MFA solutions
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support cloud services (O365, Azure) and hybrid infrastructure
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Active Directory, Group Policy, and endpoint management
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Knowledge of cybersecurity protocols and data protection standards
- Excellent communication skills and customer service mindset
- Ability to prioritize tasks and work under pressure