Job Description
Join our dynamic IT team at TechFlow Solutions Inc. and become the backbone of our digital infrastructure. We're urgently seeking a passionate IT Support Specialist to provide exceptional technical assistance to our Los Angeles-based team. This is a high-impact role where you'll troubleshoot hardware/software issues, maintain network security, and deliver top-tier user support. If you're a tech-savvy problem-solver ready to make an immediate impact, apply now!
Responsibilities
- Provide Tier 2-3 technical support for desktops, laptops, and mobile devices
- Install, configure, and troubleshoot Windows/macOS operating systems
- Manage Active Directory, Azure AD, and cloud infrastructure
- Implement and maintain cybersecurity protocols and best practices
- Document IT processes and create technical knowledge base articles
- Collaborate with vendors for hardware/software procurement and support
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Microsoft 365 and cloud technologies (Azure/O365)
- Strong knowledge of network security principles and endpoint protection
- Excellent troubleshooting skills with hardware/software diagnostics
- Ability to work independently and manage multiple priorities