Job Description
We are seeking a highly motivated IT Support Specialist to join our growing team in Tulsa, Oklahoma. In this role, you will be the first point of contact for our employees, ensuring seamless technology operations and exceptional user experiences. If you have a passion for solving complex technical problems and enjoy working in a dynamic environment, we want to hear from you.
As part of our IT department, you will support a diverse range of hardware and software environments, collaborate with cross-functional teams, and drive technical excellence across the organization.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and maintain end-user devices, including laptops, desktops, printers, and mobile devices.
- Configure and troubleshoot operating systems (Windows 10/11) and productivity software (Microsoft Office 365, Google Workspace).
- Administer Active Directory, manage user accounts, and enforce security policies.
- Monitor system performance, perform routine maintenance, and schedule software updates.
- Assist in the deployment and setup of new workstations and network infrastructure.
- Document technical issues and resolutions in the helpdesk ticketing system.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- CompTIA A+ and Network+ certifications are strongly preferred.
- Minimum of 2-4 years of experience in IT support, help desk, or desktop support roles.
- Deep understanding of Windows operating systems, Active Directory, and network connectivity.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Strong communication skills with a customer-first approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.