Job Description
Are you a tech-savvy problem solver ready to make an impact?
Apex Tech Solutions is looking for a dedicated IT Support Specialist to join our dynamic team in Atlanta, GA. We are hiring immediately for a role that offers competitive pay, growth opportunities, and a collaborative environment.
If you thrive in a fast-paced setting and love solving complex technical puzzles, we want to hear from you. You will be the first point of contact for our clients, ensuring seamless technology operations.
Apex Tech Solutions is looking for a dedicated IT Support Specialist to join our dynamic team in Atlanta, GA. We are hiring immediately for a role that offers competitive pay, growth opportunities, and a collaborative environment.
If you thrive in a fast-paced setting and love solving complex technical puzzles, we want to hear from you. You will be the first point of contact for our clients, ensuring seamless technology operations.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues efficiently, including printers and peripherals.
- Configure and maintain Windows 10/11 and macOS operating systems.
- Manage user accounts, Active Directory permissions, and Office 365 configurations.
- Troubleshoot network connectivity issues and VPN access.
- Document all technical issues, resolutions, and processes in the ticketing system.
- Collaborate with senior engineers to implement IT infrastructure improvements.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology preferred.
- 1-3 years of professional IT support or Help Desk experience.
- Strong knowledge of Active Directory, Group Policy, and Microsoft Office Suite.
- Familiarity with remote support software (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent communication skills with a focus on customer service.
- Ability to work independently and prioritize multiple incoming tickets effectively.