Job Description
Join TechFlow Solutions as an IT Support Specialist and become the backbone of our innovative team in San Jose's tech hub. We're seeking a tech-savvy problem-solver to deliver exceptional user experiences while maintaining our cutting-edge infrastructure. Enjoy competitive benefits, flexible work options, and opportunities to grow with Silicon Valley's leading IT services provider.
Our ideal candidate thrives in fast-paced environments and values customer-centric solutions. You'll work with enterprise-level systems while supporting a diverse team of engineers and executives. If you're passionate about technology and making a tangible impact, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Implement and maintain cybersecurity protocols including endpoint protection and access controls
- Manage Active Directory environments and user account provisioning
- Deploy and optimize cloud solutions (Azure/AWS) and SaaS applications
- Create and maintain IT documentation including SOPs and network diagrams
- Collaborate with vendors for hardware procurement and service level agreements
- Lead IT projects including system migrations and workstation refreshes
- Mentor junior technicians and provide cross-departmental training
Qualifications
- 3+ years of enterprise IT support experience with Windows/macOS environments
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with virtualization (VMware/Hyper-V) and container technologies
- Proficient in service desk tools (ServiceNow, Jira Service Desk)
- Excellent troubleshooting skills with root cause analysis methodology
- Ability to communicate complex technical concepts to non-technical stakeholders
- Valid California driver's license for occasional off-site support