Job Description
Join the heartbeat of the Valley as our new IT Support Specialist.
Silicon Valley Tech Services is a premier provider of enterprise-level IT solutions, currently seeking a proactive and detail-oriented IT Support Specialist to join our team in San Jose, CA.
We are looking for a technical professional who thrives in a fast-paced environment and enjoys solving complex problems to keep our clients' operations running smoothly. In this role, you will serve as the technical backbone for our diverse portfolio of clients, ensuring that hardware, software, and network infrastructures are robust and secure.
Why join us? We offer competitive compensation, comprehensive benefits, and the unique opportunity to work with cutting-edge technology in one of the world's most innovative hubs.
Responsibilities
- Tier 2 Technical Support: Provide expert troubleshooting for hardware, software, and network issues via phone, email, and remote desktop tools.
- Endpoint Management: Manage Windows 10/11 and macOS deployments, including imaging, patching, and user profile management.
- Network Troubleshooting: Diagnose and resolve connectivity issues, including Wi-Fi, VPN, and LAN configurations for enterprise clients.
- Asset Lifecycle Management: Oversee the provisioning, tracking, and disposal of IT assets to ensure accurate inventory control.
- Security Compliance: Assist in enforcing security protocols, managing antivirus software, and responding to security alerts.
- Documentation: Maintain detailed technical documentation, runbooks, and incident reports to facilitate knowledge sharing.
Qualifications
- Experience: 2+ years of experience in IT Support, Help Desk, or Technical Support roles.
- Certifications: CompTIA A+ or Network+ certification is required; Microsoft 365 certification is a plus.
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Technical Proficiency: Strong understanding of Active Directory, Azure AD, and cloud-based productivity suites (Office 365/Google Workspace).
- Communication: Exceptional verbal and written communication skills with the ability to translate technical jargon for non-technical stakeholders.
- Problem Solving: Strong analytical skills with the ability to prioritize multiple tickets in a high-volume environment.