Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity?
Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in Phoenix, AZ. In this role, you will be the first line of defense for our employees, ensuring our technology infrastructure runs smoothly so the business can thrive. We offer a competitive salary, comprehensive benefits, and a collaborative work environment. If you are ready to accelerate your career today, apply now!
Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in Phoenix, AZ. In this role, you will be the first line of defense for our employees, ensuring our technology infrastructure runs smoothly so the business can thrive. We offer a competitive salary, comprehensive benefits, and a collaborative work environment. If you are ready to accelerate your career today, apply now!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and ticketing systems (Zendesk/Jira).
- Install, configure, and troubleshoot hardware and software for desktops, laptops, and mobile devices.
- Manage local area networks (LAN), wireless networks, and peripheral devices to ensure optimal connectivity.
- Perform regular system backups, security patching, and data recovery procedures.
- Collaborate with the IT infrastructure team to deploy new technologies and manage software upgrades.
- Maintain accurate documentation of IT issues, solutions, and assets in the knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field preferred.
- 1-3 years of professional experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent verbal and written communication skills with a customer-first approach.
- AzCert or CompTIA A+ certification is highly desirable.