Job Description
Are you passionate about solving technical challenges? Apex Systems is seeking a dedicated IT Support Specialist to join our dynamic team in the heart of Philadelphia, PA. If you are looking for an opportunity to work with cutting-edge technology and provide top-tier support to a diverse client base, we want to hear from you.
We offer a competitive benefits package, a collaborative work environment, and the chance to grow your career in one of the most vibrant cities in the US. Join us and become the bridge between our clients and their technological needs.
Responsibilities
- Tier 2/3 Support: Provide advanced technical support to end-users via phone, email, and remote access, resolving hardware, software, and network issues.
- Ticket Management: Log, track, and manage help desk tickets within our ticketing system (e.g., ServiceNow, Jira) to ensure timely resolution and SLA adherence.
- Hardware & Software Management: Install, configure, and maintain desktops, laptops, printers, and mobile devices. Manage OS deployments and software updates.
- Onboarding & Offboarding: Assist in the seamless onboarding of new employees and the secure offboarding of departing staff, including account provisioning and asset tracking.
- Network Troubleshooting: Diagnose and resolve connectivity issues, VPN problems, and internal network outages to minimize downtime.
Qualifications
- Experience: 2+ years of proven experience in IT Support, Help Desk, or a similar technical role.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (e.g., CompTIA A+, Network+).
- Technical Skills: Strong working knowledge of Windows 10/11, Microsoft Office Suite, Active Directory, and TCP/IP networking.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a "can-do" attitude toward troubleshooting.