Job Description
Are you a tech enthusiast looking to make a significant impact in the heart of Oklahoma City? Apex Tech Solutions is currently seeking a dedicated IT Support Specialist to join our expanding team. In this role, you will be the cornerstone of our technical operations, ensuring our infrastructure runs smoothly and our employees remain productive.
We value innovation, reliability, and a proactive approach to problem-solving. If you are ready to take your career to the next level in a collaborative environment, we invite you to apply.
Responsibilities
- Troubleshoot and resolve complex hardware and software incidents for internal staff.
- Manage user accounts, security permissions, and Active Directory configurations.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Monitor network infrastructure, ensuring high availability and security.
- Provide exceptional onsite and remote technical support via phone and ticketing systems.
- Document all IT procedures, incidents, and resolutions in our knowledge base.
- Collaborate with vendors to manage hardware lifecycle and software licenses.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- CompTIA A+ Certification or equivalent technical training.
- Proficiency with Microsoft Windows 10/11 and Microsoft 365 (Office 365).
- Strong understanding of TCP/IP networking, DNS, and basic network troubleshooting.
- Experience with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent verbal and written communication skills for interacting with diverse teams.
- Ability to work independently and prioritize multiple tasks in a fast-paced environment.