Job Description
Are you a problem solver who thrives in a fast-paced environment? NexGen Tech Partners is looking for a dedicated IT Support Specialist to join our dynamic team in Oklahoma City. In this pivotal role, you will serve as the frontline of our technical operations, ensuring our internal staff and clients have the tools they need to succeed. If you possess a deep technical curiosity and a passion for delivering exceptional user experiences, we invite you to grow your career with us.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve complex hardware and software issues, including printer failures, OS crashes, and application errors.
- Manage and maintain the IT asset inventory, ensuring accurate documentation of all hardware and software licenses.
- Deploy, configure, and secure new workstations and mobile devices for employees.
- Collaborate with the Network Engineering team to troubleshoot connectivity issues and maintain system stability.
- Train end-users on best practices for IT security, data privacy, and software utilization.
- Monitor system performance and proactively address potential outages.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2-3 years of experience in IT support, Help Desk, or Technical Support roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn, RMM software).
- Excellent verbal and written communication skills with a customer-centric approach.
- CompTIA A+ certification is preferred but not mandatory.
- Ability to lift and move computer equipment (up to 50 lbs) as needed.