Job Description
Are you a problem-solving tech wizard ready to make an impact in South Florida? Apex Systems Miami is seeking a dynamic IT Support Specialist to join our high-performance team. We pride ourselves on cutting-edge technology and a culture of innovation. In this role, you will be the first line of defense for our clients, ensuring seamless IT operations and user satisfaction.
We offer a competitive salary, comprehensive benefits package, and a collaborative work environment where your skills will truly shine.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Manage and maintain local and remote work environments (Windows, macOS, Linux).
- Configure and troubleshoot network infrastructure, including VPNs and firewalls.
- Document all technical issues, resolutions, and standard operating procedures.
- Collaborate with cross-functional teams to improve system reliability and user experience.
- Assist in the deployment of new hardware and software updates.
Qualifications
- Associate’s degree in Computer Science, IT, or equivalent professional experience (3+ years preferred).
- CompTIA A+ Certification or equivalent technical knowledge.
- Strong understanding of Active Directory and Microsoft 365 ecosystem.
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to work independently and prioritize tasks in a fast-paced environment.