Job Description
Join our dynamic team as an IT Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering flexibility while ensuring seamless IT operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a forward-thinking environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and Active Directory administration
- Deploy and configure network equipment including routers, switches, and firewalls
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with vendors for hardware/software procurement and support
- Implement cybersecurity best practices and security protocols
- Provide on-site and remote technical support for 100+ employees
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+ and Network+ certifications (or equivalent)
- Proficiency in Active Directory, SCCM, and Intune
- Strong knowledge of cloud platforms (Azure/O365) and SaaS applications
- Excellent troubleshooting skills with Windows/macOS/Linux systems
- Ability to manage multiple priorities in a fast-paced setting
- Valid driver's license and reliable transportation for on-site visits