Job Description
Are you a tech-savvy problem solver ready for an immediate impact?
Memphis Tech Solutions is urgently hiring a dedicated IT Support Specialist to join our dynamic team in Memphis, TN. If you thrive in a fast-paced environment and love helping others navigate the digital world, we want to meet you.
As a critical member of our IT team, you will ensure our infrastructure runs smoothly and our employees remain productive. We offer a competitive salary, comprehensive benefits, and a culture that values innovation and collaboration.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems to resolve hardware and software issues efficiently.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices across the organization.
- Manage and troubleshoot network connectivity issues, including Wi-Fi, VPNs, and local area networks.
- Monitor system performance and security to ensure data integrity and business continuity.
- Collaborate with the IT team to implement new software deployments and system upgrades.
Qualifications
- Associate degree or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
- 2+ years of experience in IT support, Help Desk, or Technical Support roles.
- Strong knowledge of Microsoft Windows operating systems, Active Directory, and Microsoft Office Suite.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic troubleshooting protocols.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.