Job Description
Are you a problem-solver who thrives in a fast-paced environment? Nexus Tech Systems is looking for a skilled IT Support Specialist to join our expanding team in Los Angeles. We are committed to delivering top-tier technical solutions that drive our clients' business success.
In this pivotal role, you will act as the bridge between our technology and our users, ensuring seamless operations and exceptional service delivery.
Responsibilities
- Provide Tier 2 technical support via phone, email, and in-person to ensure high user satisfaction.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage user accounts, permissions, and security protocols within Active Directory.
- Perform system maintenance, including software updates, patching, and hardware inventory.
- Collaborate with the IT team to implement new technologies and improve workflow processes.
Qualifications
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- CompTIA A+ or Network+ certification preferred.
- Strong proficiency in Windows 10/11 and macOS operating systems.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple tickets effectively.